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Frequently Asked Questions

Find answers to common questions about Northwest Colorado Health locations, appointments, insurance, dental care, primary care, behavioral health, women’s health, school-based care, home health, hospice, senior living, aging services, myClinicOnline, immunizations, and MMR vaccine information.

Locations and Appointments

Where are your health centers and clinics located?

Northwest Colorado Health operates several locations to serve the Yampa Valley and surrounding communities:

How do I make an appointment for primary care?

You can make an appointment by calling Northwest Colorado Health’s main scheduling lines: (970) 824-8233 in Craig or (970) 879-1632 in Steamboat Springs. You can also learn more about primary care services and meet the providers.

What should I bring to my first appointment?

Bring your photo ID, current insurance card if applicable, proof of income if applying for the sliding fee scale, and a list of any medications you are currently taking. Visit patient resources and forms before your appointment for additional information.

Do you offer transportation assistance to appointments?

If transportation is a barrier to getting care, let the Northwest Colorado Health scheduling staff know. We can often connect you with local transit resources or assistance programs. You can start by visiting Make an Appointment or Patient Resources.

Do you offer care in Spanish?

Yes, bilingual staff and interpretation services are available for non-English speaking patients. Spanish patient forms are also available through patient forms and resources.

Cost, Insurance, and Financial Assistance

I don’t have health insurance. Can I still get care?

Yes, Northwest Colorado Health serves all patients, regardless of their ability to pay or insurance status. Learn more about Community Health Center services, what health centers are, and health insurance assistance.

Do you offer discounted or sliding-scale fees?

Yes, a sliding fee scale is available for uninsured or under-insured patients. The discount is based on household income and family size. See pricing transparency and health insurance assistance for more information.

What types of insurance do you accept?

Northwest Colorado Health accepts a wide range of insurance plans, including Health First Colorado (Medicaid), Child Health Plan Plus (CHP+), Medicare, and most private insurances.

Can you help me apply for Medicaid or CHP+?

Yes, Northwest Colorado Health has specialized staff who provide free enrollment assistance for Health First Colorado (Medicaid) and CHP+. Visit Apply for Health Insurance to learn more.

What are Community Health Centers?

Community Health Centers are community-based organizations that deliver comprehensive, culturally competent, high-quality primary health care services to everyone, regardless of their ability to pay. Learn more about what health centers are and Northwest Colorado Health’s Community Health Centers.

Primary Care and Patient Portal

What primary care services do you provide?

Northwest Colorado Health provides primary care, including preventive care, physicals, immunizations, management of chronic diseases like diabetes and high blood pressure, and treatment for acute illnesses. Services are available through the Craig Community Health Center and Steamboat Springs Community Health Center.

What is myClinicOnline?

myClinicOnline is Northwest Colorado Health’s secure online patient portal. Patients can use it to manage many non-urgent aspects of care, including requesting or canceling appointments, requesting medication refills, sending messages to a provider, updating personal information, viewing most lab results, and viewing or printing health information such as medication and immunization records.

Portal communication should be used for non-urgent issues only. If you are having a medical emergency, call 911.

Is myClinicOnline secure?

Yes. myClinicOnline is maintained on a secure server. Patients should keep their login details private and avoid sharing their username or password with others.

How do I sign up for myClinicOnline?

Let Northwest Colorado Health know you would like to enroll in myClinicOnline by stopping by an office or calling (970) 879-1632 in Steamboat Springs or (970) 824-8233 in Craig. You will receive a username and password during your visit or by email, and you can change your password when you first log in.

Start here: Enroll in myClinicOnline.

How do I get to myClinicOnline?

Go to mycliniconline.org to access myClinicOnline. You can also use Northwest Colorado Health’s patient portal login or visit the myClinicOnline enrollment page for more information.

Can I access myClinicOnline on my mobile device?

Yes. Once registered, you can access myClinicOnline on your mobile device by downloading the healow app and following the instructions to connect your myClinicOnline account.

What if I forget my myClinicOnline username or password?

On the patient portal login screen, click “Can’t access your account?” to reset your username or password.

What happens if my myClinicOnline account is locked after too many login attempts?

If you exceed the limit of 10 failed login attempts and your account becomes locked, contact Northwest Colorado Health. A patient care representative can unlock your account and reset your password. For help, email help@mycliniconline.org, call (970) 879-1632 in Steamboat Springs, or call (970) 824-8233 in Craig.

How can I make sure I receive emails from myClinicOnline?

New messages, lab results, and similar portal notifications may come from no-reply@eclinicalworks.com. Check your junk or spam folder and mark that email address as safe so portal messages are delivered properly.

When will I hear back after sending a message or request in myClinicOnline?

Northwest Colorado Health responds to portal questions and requests within approximately two business days. If you do not receive a response, contact help@mycliniconline.org, call (970) 879-1632 in Steamboat Springs, or call (970) 824-8233 in Craig.

Who do I contact if I have myClinicOnline problems or questions?

For myClinicOnline help, contact help@mycliniconline.org, call (970) 879-1632 in Steamboat Springs, or call (970) 824-8233 in Craig. Do not use email or portal messaging for urgent medical issues.

How do I get my test results?

Test results can be accessed securely through the myClinicOnline patient portal, or a Northwest Colorado Health nurse will call you directly.

Do you offer telehealth appointments?

Yes, many Northwest Colorado Health primary care and behavioral health visits can be conducted via telehealth. Call (970) 879-1632 in Steamboat Springs or (970) 824-8233 in Craig to ask about availability.

Are immunizations available for adults?

Yes, Northwest Colorado Health offers a full range of immunizations, including flu shots, COVID-19 vaccines, travel immunizations, and routine boosters. You can also learn more about travel immunizations and COVID-19 vaccine and testing.

Do you provide care for men's health specific issues?

Yes, Northwest Colorado Health providers offer comprehensive men's health services, including prostate health, cardiovascular screenings, and routine physicals.

Dental Care

Where is your dental clinic located?

The Northwest Colorado Health Dental Clinic in Craig is located at 485 Yampa Avenue, Craig, CO 81625. We also have a full dental clinic located within our Steamboat Springs Community Health Center at 940 Central Park Dr. Ste. 101, Steamboat Springs, CO 80487. You can reach dental services at (970) 824-8000.

What dental services do you offer?

Dental services include cleanings, exams, X-rays, preventative care, fillings, non-surgical extractions, and crowns.

Do you see both children and adults for dental care?

Yes, the Northwest Colorado Health Dental Clinic provides family dentistry serving patients of all ages. Pediatric appointments are also available through the School-Based Health mobile dental clinic serving Steamboat Springs, Craig, Hayden, and South Routt.

Can I use Medicaid for dental services?

Yes, Northwest Colorado Health Dental Clinic accepts Health First Colorado (Medicaid) for both children and adults.

Are dental services eligible for the sliding fee scale?

Yes, eligible uninsured or under-insured patients can receive discounted dental care based on income and family size. See pricing transparency and Dental Health for more details.

Do you handle dental emergencies?

Yes, we do our best to accommodate dental emergencies to help patients get relief quickly. Call the Northwest Colorado Health Dental Clinic directly at (970) 824-8000 to check availability. Learn more about dental care services.

Behavioral Health, Diabetes, and Wellness Support

Do you offer Behavioral Health services?

Yes, integrated behavioral health services are available at Northwest Colorado Health, meaning you can often see a behavioral health provider during your primary care visit.

What conditions do your behavioral health providers treat?

Northwest Colorado Health behavioral health providers assist with anxiety, depression, substance use, stress management, grief, and other mental health challenges.

Do I need a referral to see a behavioral health provider?

If you are an established Northwest Colorado Health primary care patient, you can typically be connected with a behavioral health provider directly without an outside referral.

Do you offer diabetes education and prevention?

Yes, Northwest Colorado Health offers Cardiovascular and Diabetes Programs, including Diabetes Prevention Program, free screenings, and diabetes education.

Can I get help quitting smoking or tobacco?

Yes, tobacco cessation programs and support are available through Northwest Colorado Health.

Women’s Health, Sexual Health, and Family Planning

What women’s health services are provided?

Women’s health services at Northwest Colorado Health include well-woman exams, Pap smears, breast exams, pelvic exams, birth control, pregnancy tests, and general reproductive health care.

Do you offer family planning and birth control?

Yes, Northwest Colorado Health provides family planning and sexual health services, including counseling and access to various birth control methods, like IUDs, implants, pills, and condoms.

Can I get tested for Sexually Transmitted Infections (STIs)?

Yes, confidential STI testing, treatment, and counseling are available for all patients of Northwest Colorado Health.

Is family planning care confidential for teens?

Yes, in Colorado, adolescents can receive confidential sexual health and family planning services without parental consent. Learn more about Adolescent and Teen Health and Family Planning and Sexual Health.

What is the Nurse-Family Partnership?

The Nurse-Family Partnership is a free program that pairs first-time moms with a specialized nurse who provides home visits from early pregnancy until the child’s second birthday.

Do you offer WIC (Women, Infants, and Children) services?

Yes, Northwest Colorado Health administers the WIC program, which provides nutrition education, breastfeeding support, and supplemental healthy foods for pregnant women, new mothers, and young children. You can also view Programs for Moms and Families.

Child, Teen, and School-Based Health

Do you offer pediatric primary care?

Yes, Northwest Colorado Health provides child health services, including well-child checks, sick visits, sports physicals, and immunizations for infants, children, and adolescents.

What is the SafeCare Colorado program?

SafeCare Colorado is a free, voluntary program for parents and caregivers of children ages 5 and under. It offers in-home support focused on health, safety, and parent-child interaction.

Do you have health centers located in schools?

Yes, Northwest Colorado Health operates School-Based Health Centers in the region with a mobile unit, providing students with access to dental care during the school day, as well as behavioral health providers in local schools.

Do parents need to be present for school-based health visits?

Parents must sign an initial consent form, but once signed, students can often be seen without a parent present at Northwest Colorado Health School-Based Health Centers.

Can my teenager receive behavioral health support?

Yes, adolescent and teen health services at Northwest Colorado Health heavily integrate behavioral health to support youth dealing with stress, anxiety, depression, and peer issues.

Do you offer sports physicals?

Yes, routine sports and camp physicals are available at Northwest Colorado Health main clinics. Learn more about children’s health, adolescent and teen health, and primary care.

Are childhood immunizations covered if we don't have insurance?

Yes, uninsured children can receive immunizations through specialized state and federal vaccine programs at a very low cost. Learn more about low-cost immunizations, back-to-school immunizations, and health insurance assistance.

What is the Youth Resiliency program?

Youth Resiliency is a prevention program aimed at equipping local youth with the skills to overcome challenges, manage stress, and make healthy choices.

Do you offer Communities that Care (CTC)?

Yes, Northwest Colorado Health participates in Communities that Care, working with local coalitions to promote positive youth development and prevent substance abuse.

Measles, Mumps, Rubella, and MMR Vaccine

What is the MMR vaccine?

The MMR vaccine helps protect against measles, mumps, and rubella. Northwest Colorado Health provides MMR immunizations through its immunization services. The CDC identifies MMR vaccination as the best protection against measles, mumps, and rubella.

Am I protected against measles?

You may be protected against measles if you received the recommended number of measles-containing vaccines based on your age and exposure risk, had measles confirmed by a lab test, had immunity confirmed by a lab test, or were born before 1957. If you are unsure, talk with your healthcare provider.

When should children get the MMR vaccine?

The CDC recommends children receive two doses of MMR vaccine: the first dose at 12 through 15 months and the second dose at 4 through 6 years. Learn more on Northwest Colorado Health’s MMR vaccine page.

Does my family need another dose of measles vaccine before we travel?

If you are traveling within the United States, make sure you are protected from measles. If you are planning international travel, it is especially important to make sure you and your family are protected. CDC travel guidance may include an early MMR dose for infants 6 to 11 months old and two MMR doses for many children and adults born during or after 1957.

Talk with your provider before travel, especially if you are traveling internationally or to an area with a measles outbreak.

If I received two doses of a measles vaccine, do I ever need a booster vaccine?

According to the CDC, people who received two doses of measles vaccine at age 12 months or older according to CDC recommendations are generally considered protected for life and do not need a measles booster. If you are not sure whether you should get another dose, talk with your healthcare provider.

I am an adult now but got only one dose of measles vaccine as a child. Do I need a second dose?

For most adults born during or after 1957, one dose of measles vaccine is sufficient to be considered protected from measles. Some adults should have two documented lifetime doses separated by at least 28 days, including students at post-high school educational institutions, healthcare personnel, international travelers, certain close contacts of immunocompromised people, some adults living with HIV, and people public health authorities identify as being at increased risk during an outbreak.

What should I do if I’m unsure whether I’m immune to measles?

Try to find your vaccination records or ask your healthcare provider if you have documentation of measles immunity. If you do not have written documentation, your provider may recommend MMR vaccination or a blood test to check for evidence of immunity. CDC notes there is no harm in getting another MMR dose if you may already be immune.

Do people who got the inactivated measles vaccine in the 1960s need to be revaccinated?

People who know they received the older inactivated, or “killed,” measles vaccine should talk with their healthcare provider about revaccination with the current live measles-mumps-rubella vaccine. This older formulation is no longer used.

If I was born outside the United States before 1957, am I considered immune to measles?

CDC considers people born before 1957 to be presumptively immune to measles, regardless of their country of birth. If you have questions about your own risk or documentation, talk with your healthcare provider.

How effective is the measles vaccine?

According to the CDC, two doses of measles vaccine are about 97% effective at preventing measles after exposure, while one dose is about 93% effective.

How long does it take for the measles vaccine to work?

The body needs time to produce protective antibodies after vaccination. CDC notes that detectable antibodies generally appear within a few days, and people are usually considered protected after about two to three weeks. If you are traveling, plan to be vaccinated at least two weeks before departure when possible.

How does the measles vaccine work?

The MMR vaccine trains the immune system to recognize and fight the measles virus. If a vaccinated person is later exposed to measles, the immune system can respond more quickly because it has already learned how to fight the virus.

Could I still get measles if I am fully vaccinated?

It is possible but uncommon. CDC reports that about 3 out of 100 people who receive two doses of measles vaccine may still get measles if exposed. People who get measles despite vaccination tend to have milder illness and may be less likely to spread the disease to others.

Who should not get the MMR vaccine?

MMR is a live-attenuated vaccine and is not recommended for some people, including certain people who are severely immunocompromised or pregnant. Talk with your healthcare provider before vaccination if you are pregnant, have a weakened immune system, have had a severe allergic reaction to a vaccine component, or have questions about whether MMR is appropriate for you.

Is it safe to get the MMR vaccine if I live with someone who is severely immunocompromised or pregnant?

Yes. According to the CDC, people who live with or are in close contact with someone who is immunocompromised or pregnant do not need special precautions after receiving MMR vaccine. However, people who are immunocompromised or pregnant should not receive MMR themselves.

What are common side effects of MMR vaccination?

Common side effects can include temporary soreness where the shot was given, fever, mild rash, or temporary joint discomfort. Talk with your healthcare provider about vaccine safety questions or review CDC vaccine safety information.

I’ve been exposed to someone who has measles. What should I do?

Immediately call your healthcare provider and explain that you may have been exposed to measles. Your provider can determine whether you are immune, make special arrangements to evaluate you if needed, and advise whether MMR vaccine or immune globulin may help reduce your risk if given soon after exposure.

I think I have measles. What should I do?

Call your healthcare provider immediately and explain your symptoms before going to a clinic, urgent care, or emergency department. Calling first helps the care team provide instructions and reduce the risk of exposing other patients or staff.

What should I do if a healthcare provider or health department says I have measles?

Follow the instructions from your healthcare provider or public health department. CDC guidance says people with measles should stay home and away from others for four days after the rash develops. If symptoms worsen rapidly or urgent symptoms occur, seek emergency care and have someone call ahead before you arrive.

How common was measles in the United States before the vaccine?

Before the measles vaccination program began in 1963, CDC estimates that 3 to 4 million people in the United States got measles each year. Among reported cases, hundreds died, tens of thousands were hospitalized, and some developed encephalitis, or brain swelling.

What percentage of people in the United States are vaccinated against measles?

National measles vaccination rates have generally been high, but they vary by state and community. CDC notes that local pockets of unvaccinated people can exist even in states with high overall vaccination coverage, which can increase measles susceptibility in those communities.

Where do measles cases brought into the United States come from?

Travelers can bring measles into the United States from any country where measles still occurs or where outbreaks are happening. CDC notes that since measles was declared eliminated in the United States, many travel-related cases have involved unvaccinated U.S. residents who traveled abroad.

Why have there been more measles cases in the United States in some years?

Some years have more measles cases because of outbreaks in countries where Americans travel and because measles can spread in U.S. communities with higher numbers of unvaccinated people.

What is CDC’s role in responding to measles cases and outbreaks?

State and local health departments lead measles case and outbreak investigations. CDC supports those efforts by providing guidance, monitoring reported case data, testing specimens when requested, helping track measles virus strains, providing outbreak-response assistance, and sharing information with public health officials, healthcare providers, and the public.

Has measles been eliminated from the United States?

Yes. Measles was declared eliminated from the United States in 2000.

What does measles elimination mean?

Measles elimination means there is no continuous disease transmission for 12 months or more in a specific geographic area. Measles can still be brought into an area by travelers, even when it has been declared eliminated.

If measles is eliminated, why do people still get it in the United States?

Measles remains common in many parts of the world. Unvaccinated travelers can get measles abroad and bring it into the United States, where it can spread to people who are not protected against measles.

Could measles reestablish itself in the United States?

Yes. CDC notes that measles could reestablish itself if vaccine coverage levels decrease. Maintaining high rates of measles vaccination and a rapid public health response are critical for preventing and controlling outbreaks.

Will the United States ever get rid of measles completely?

The United States remains at risk of measles being reintroduced when measles occurs after international travel. Increasing MMR vaccination and improving measles control globally are important steps toward reducing the risk of importation.

What is wild-type measles virus?

“Wild-type” refers to measles viruses that circulate globally and cause measles infections. These viruses are different from the weakened measles virus used to develop the vaccine. CDC notes that MMR vaccine protects against wild-type measles viruses.

How is the type of measles virus identified?

Scientists identify measles virus genotypes in a laboratory using nucleic acid sequencing. This helps public health officials understand and track measles transmission patterns.

How do I make an appointment for MMR immunization?

To make an appointment for MMR immunization or to speak with an immunizations nurse, call (970) 879-1632 in Steamboat Springs or (970) 824-8233 in Craig. Please bring your insurance card. Low-cost vaccines are available for individuals who do not have insurance.

Where can I read the full CDC measles FAQ?

For the full national guidance, visit the CDC Questions About Measles page.

Home Health, Hospice, and Senior Living

What Home Health services do you provide?

Home Health offers skilled nursing, physical therapy, occupational therapy, and medical social work delivered directly to a patient’s home after an illness, injury, or surgery.

Where do you offer Home Health and Hospice?

Northwest Colorado Health Home Health and Hospice teams are based out of both the Craig Home Health & Hospice office and the Steamboat Springs Home Health & Hospice office, serving patients across the Yampa Valley region.

What does the Hospice program entail?

Hospice provides compassionate end-of-life care focused on pain management, comfort, and emotional support for patients with terminal illnesses, as well as support for their families. Northwest Colorado Health also offers Community Grief Support.

Do you offer Assisted Living communities?

Yes, The Haven Assisted Living at 300 South Shelton Lane in Hayden, CO is a 20-bed community for adults 55 and older who need support with daily living but do not require skilled nursing. Assisted living is also an option at Casey's Pond Senior Living at 2855 Owl Hoot Trail in Steamboat Springs, CO.

Do you offer Senior Living options in Steamboat Springs?

Yes, Casey’s Pond Senior Living at 2855 Owl Hoot Trail in Steamboat Springs, CO offers a full continuum of care, including independent living, assisted living, skilled nursing, and rehabilitation.

Do you offer private pay Home Health care services?

Yes, Northwest Colorado Health offers Private Pay Services for individuals who want help with personal care in their home, or who have graduated from Home Health and would like to continue services. This is a private pay service in Routt and Moffat counties that does not require a doctor's referral.

Aging Well and Community Support

What is the Aging Well program?

Aging Well is a preventive program designed for older adults. It includes fitness classes, senior wellness clinics, and health education to promote independent, active lifestyles.

What is “Matter of Balance”?

Matter of Balance is an award-winning program offered through Aging Well designed to manage falls and increase activity levels for older adults.

Do you provide community grief support?

Yes, the Northwest Colorado Health hospice team offers Community Grief Support, including grief support groups and counseling for anyone in the community who has experienced the loss of a loved one, regardless of whether the loved one was in their hospice program.

What are Senior Wellness Clinics?

Senior Wellness Clinics are community-based clinics where older adults can receive blood pressure checks and basic health screenings from a Registered Nurse.

What is the Aging Mastery Program?

Aging Mastery is a program that encourages older adults to build their own “playbook” for aging well, covering topics like physical activity, sleep, healthy eating, and financial fitness.

1 in 3 people in the Yampa Valley utilize our services.

We serve all people, regardless of ability to pay.

Our impact this year has changed our community!

  • Patients at our Community Health Centers

    6,520

  • Volunteer Hours

    2,796

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